Last Update: 14th October 2022
Communication Channels
Support Center Email
Support Center Hotline
852-2708 8405
Please Reference to the Customer On-boarding Information Pack shared by Your Services Manager for Details
Escalation
There are several tiers of escalation in our incident management process, including
- Support Center
- Senior Engineer
- Service Manager
- Senior Management
Please Reference to the Customer On-boarding Information Pack shared by Your Services Manager for Details