As Information Technology becomes more and more important to the core business in the ever-changing world, in-house IT got more and more strategic work to do, e.g. project planning, policy settings, data analysis, etc. Still, they have huge amount of maintenance work on the existing infrastructure (such as monitoring, troubleshooting, maintaining, etc). To make it cost-effective and productive, many in-house IT now would tend to offload those daily IT operations to third party service provider, like us.

Our 24×7×365 Remote Management Services include:

  • Our Around-The-Clock running Network Operations Center (NOC) monitors, manages and maintains all the assets for our clients, no matter on Public Cloud, Private Cloud or Hybrid Environment
    • We can provide services in English, Cantonese and Mandarin, via multiple channels such as Email, Ticket System and even Instant Messaging
    • Experienced in IT troubleshooting, our Well-Trained Engineers are able to handle most of the daily operations in first-hand
    • Conduct incident analysis to handle False Positive Alerts
  • We support Customer’s daily operations
    • IT Assets Management and Administration
    • Conduct Backup, Restore and Recovery
    • Execute Pre-approved Handling Procedures
  • Following the ITIL methodology, we also practise:
    • Change Management
    • Incident Management
    • Problem Management
    • Patch Management
    • Capacity Management

You can find the Security Whitepaper of NC Group here

You can find the General Information of our Support Center here