NC Services Limited is now on IT Service Provider Reference List for Distance Business Programme (SP-364-750)
NC Services is listed on Category 8 and Category 11 for customer’s selection
Distance Business Programme covers following 12 categories of IT solutions for distance business, with a view to supporting enterprises to continue business and services during the epidemic.
- Online business
- For the company to establish a web portal, mobile app or other online channels, with aims to promote its goods and services, by using either subscription-based or custom-built e-commerce platform, including development and management
- Enable consumers to place orders over the Internet
- Promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.
- Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)
- Online order taking and delivery, and smart self-service systems
- For the company to establish a web portal, mobile app or other online channels, for consumers to place orders of goods or services, by using either subscription-based or custom-built e-commerce platform, including development and management
- Such adoption of technologies should enable the company to perform end-to-end order placement and delivery to designated locations, by using e.g. smart self-servicing system, smart kiosk, smart vending machine, smart lockers, or with integration to e-logistics provider platform
- Suitable but not limited to industries that are acquiring or promoting self-services, such as takeaway services in Food & Beverages industries
- Promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.
- Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)
- Online customer services and engagement
- For the company to enable order placements of services to take place over the Internet, such as reservations, appointment bookings, including development and management
- Such adoption of technologies can also include distance learning facilities
- Promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.
- Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)
- Digital customer experience enhancement
- For the company to improve customer service experience and engagement with use of various technologies, including but not limited to the following:
- Round-the-clock customer service support via Chatbot
- Uplift product or service experience with use of Augmented Reality (AR) / Virtual Reality (VR) or Mixed Reality (MR) technologies or Digital Twin technology
- Apply analytics to improve customer experience such as purchasing data
- Digital payment / mobile point of sale
- Enable online / physical stores with multiple digital payment channels, e.g. payment gateway or mobile Point-of-Sales (POS)
- Including one-time setup and associated hardware / equipment
- Excluding the handling fee or equivalent of each payment transaction
- Online / cloud-based financial management systems
- Adopt computerised system to manage the financial related processes of the company, including but not limited to:
- Invoicing and bill collection, accounting and budget planning, asset and liabilities management, regulatory compliance, reporting
- System could be cloud-based or accessible remotely by staff with appropriate cybersecurity protections
- Online / cloud-based human resources management systems
- Adopt computerised system to manage the human resources related processes of the company, including but not limited to:
- Payroll and expense reimbursement, attendance and leave records, training, reporting
- System could be cloud-based or accessible remotely by staff with appropriate cybersecurity protections
- Remote document management, cloud storage and remote access services
- Digitise hard copy document into electronic format and store on cloud storage
- Enable staff to access the company information, data and system remotely with solutions such as remote desktop control, Virtual Private Network (VPN), Virtual Desktop Infrastructure (VDI)
- Virtual meeting and conference tools
- Adopt tools to allow groups of people to collaborate or meet virtually through the Internet with the following functions but not limited to:
- Support both audio and video communication, content sharing, manage appointments and registrations, meeting recordings, online polling and Q&A
- Virtual team management and communications
- Adopt tools to allow groups of people to collaborate or communicate virtually through the Internet with the following functions but not limited to:
- Instant messaging, video and voice calls, document sharing and co-authoring / concurrent editing, task assignment, progress monitoring and collaborative product development
- Cybersecurity solutions
- Improve the cybersecurity of the companies by implementing software, hardware or services to defend against cyber attacks
- Solution examples include but not limited to data encryption, firewall, anti-virus / malware solutions
- Other online / custom-built / cloud-based business support systems
- Other solutions, either off-the-shelf or custom-built, that support the programme objectives of enabling enterprises to conduct and continue business remotely but do not fit into the above categories
- Solution examples include but not limited to Enterprise Resource Planning (ERP), e-application form and approval workflow, Robotic Process Automation (RPA)
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